Hayley Higginbotham, CISR
Customer Service Representative
Hayley is from Merryville, Louisiana, right outside of DeRidder. She started with AMERISAFE in July 2008, as an AGAI Wholesale Division Customer Service Representative. Since then, she has obtained her Property and Casualty License and has completed the Certified Insurance Service Representative course. She is currently working on obtaining her Certified Insurance Counselors designation, which she plans to have by 2017. Hayley’s favorite thing about working for AGAI Wholesale Division is the interaction that she has with the outside agents.
Theresa, a native of DeRidder, LA, began her insurance career in 1985, when she served as a processor at Glenn Dean Insurance Agency. Within the year, she was promoted to Commercial Lines Customer Service Representative and handled all new and renewal commercial accounts. In 1986, she attained her Property and Casualty License. She then joined Morris Temple & Co., in 1988.
In 1997, Morris Temple & Co. was sold and became The Temple Group. Here, she held the position of Vice President of Operations, overseeing four branch locations. The Temple Group then merged with another company, forming ICT Group, in 1998. Theresa remained Branch Manager over two locations, and became a Certified Insurance Counselor in 1999. In 2004, she was asked to join Amerisafe General Agency, Inc.
Theresa serves as the Operations Manager for AGAI, where she oversees four inside service staff and four outside sales staff over 20 states. She also oversees AGAI Wholesale Division, which serves 24 states.
Theresa has been married for 21 years, and she and her husband share one son. She enjoys reading, attending church with her family and entertaining her two grandchildren.